A little help. A clear next step.

Signing in or changing phones

Use the same sign-in method and HOPE account you used before. For an email-and-password account, choose the password-reset option on the sign-in screen. If you use Sign in with Apple, your account may use an Apple private relay address.

On a new phone, sign in to the same account and let syncing finish. Records that were never synced, exports and device-only files cannot be recovered from the HOPE cloud. Keep your original device until you have checked that your records are available.

My records are not syncing

Open Settings → Account and check the sync status. Connect to the internet, then choose Sync now. Keep the app open while pending changes finish.

If the problem continues, email us the status shown and when it happened. Do not delete the app or clear its storage before preserving any records that have not synced.

Exporting or deleting my data

Open Settings → My data to export your records. If you are signed in, the export includes available cloud data as well as this device’s records. Check the export before relying on it as a backup; a data export is not an automatic restore feature.

To delete your HOPE account and associated cloud data, open Settings → Account → Delete my account and complete the identity check. If you cannot use the app, follow the account-deletion page below.

Account deletion options

Progress photos and shared reports

Progress photos are stored on your device and sync to your private cloud space when your account is connected. They are not public profile photos.

A weekly report is shared only when you choose a destination in your phone’s share sheet. Once you send a report or export, the recipient or selected service controls that copy.

A barcode result looks wrong

Packaged-food lookups use Open Food Facts, a community-maintained database. Product details may be missing or inaccurate. Check the package label and edit the serving information before saving.

You can enter a barcode manually if the camera cannot read it. Previously looked-up products may be available from the device cache when you are offline.

Reminders or widgets are not updating

Check notification permissions and your reminder settings in HOPE and in your phone’s settings. Focus modes and battery settings can affect delivery.

Open HOPE to refresh its current records. Widget updates are scheduled by the operating system, so the displayed information may not change immediately or exactly at midnight.

A question about a charge

If a store receipt lists HOPE, contact us with the store name and order reference, after removing unnecessary personal or payment details. Do not send card numbers.

Subscriptions purchased through Apple or Google are managed in that store’s subscription settings. Deleting an app or account does not itself cancel a store subscription.

Health and training questions

HOPE is a fitness and record-keeping tool, not a medical service. Its scores, targets and suggestions do not diagnose conditions or replace advice from a qualified professional. For symptoms, injuries or medical concerns, contact an appropriate healthcare professional.